Shipping & Handling

Special Shipping & Handling Offers

From time-to-time we offer special shipping & handling offers with a minimum purchase. Please note shipping is for orders in the United States only. Your items will be shipped via our standard shipping method (see below). The minimum purchase for the promotion must be met and the free shipping offer will only be applied if the coupon code is entered. The coupon code field is located directly underneath the payment method field during the order confirmation portion of the check-out process.

Shipping Carriers

United Parcel Service (UPS)

Shipping Methods

Below is our Standard and Canada shipping & handling rates for United Parcel Service (UPS) 

Please note: Extra heavy or bulky items may be considered oversized by our shipping carriers and a surcharge may apply. All of our extra heavy and bulky items are marked Oversized Item on their item detail page. The rates below do not include this surcharge. At checkout the rate will reflect the table below; however, before we process your order we will e-mail you with the new order detail showing the correct shipping & handling charge.

United States Shipping & Handling Rates:

ORDER AMOUNT
Shipping & Handling
RATE
$.01 - $25.00 $9.00
$25.01 - $50.00 $12.00
$50.01 - $75.00 $15.00
$75.01 and over  FREE

Canada Shipping & Handling Rates:

ORDER AMOUNT
Shipping & Handling
RATE
$.01 - $50.00
$35.00
$50.01 - $100.00
$38.00
$100.01 - $300.00
$42.00
$300.01 - $400.00 $46.00
Over $400.00
$58.00

Estimated delivery time for standard shipping: 7-10 Business Days (plus availability time*).

Estimated delivery time for shipping to Canada: 12 – 20 Days (plus availability time*).

Two-Day Shipping:

Two-day shipping is not currently an option on our Web site. If you would like a shipping option other than our standard shipping please leave a voicemail at 928-635-4010 x 1012 , 8:00 a.m. – 4:00 p.m. (MST) Monday – Friday. Someone will contact you as soon as possible.

Please note: During our Polar Express season, there will be no guarantee of two day delivery from November 7, 2012 - January 7, 2013.

Shipping Restrictions:

Products can be shipped to all 50 states and Canada; however, there are a few restrictions:

  • We are unable to guarantee delivery for standard shipping by December 25, 2012.
  • We cannot ship overseas, nor do we ship to U.S. Protectorates, Guam or the Virgin Islands.
  • Two-day shipping is available only in the continental 48 states.
  • Please add 5 – 7 days for shipments to Alaska and Hawaii.
  • All orders sent in the United States are shipped via UPS ground shipping.
  • Two-day shipping is not available for PO Boxes.

Shipping & Handling Comments

Please leave any shipping & handling comments in the Comments field on the Payment Method screen of the shopping cart. Please use this field if you need a package to be signed for or left in a certain place.

Oversized Shipping

Extra heavy or bulky items may be considered oversized by our shipping carriers and a surcharge may apply. All of our oversized/bulky items are marked Oversized Item on their item detail page. Shipping & handling surcharges are applied in addition to regular shipping & handling fees after you have submitted your order. We will make the adjustment to the shipping & handling charge prior to processing your order and send you a new order detail via e-mail.

*Availability time – While we normally maintain a sufficient level of inventory of items in our retail distribution center there are rare occasions when the distribution center is out of stock. If this occurs, it requires us to have the product shipped from one of our gift stores in the park which will add a couple of days to the estimated delivery time.