Order Information

Order Process

Once your order is processed, you will receive an on-screen confirmation letting you know the order process has begun. We will then pull your order and process it manually using the payment method you have selected. Once we have processed your payment, you will also receive a confirmation e-mail with your order details for your records, along with a UPS tracking number for your convenience. If you have any problems while submitting your order, please contact our Grand Canyon Railway Mail Order Store at 928-635-4010 x 1012, 8 a.m. to 4:30 p.m. (MST), Monday through Friday.

Sales Tax

Arizona residents are required to pay sales tax on all orders (currently 10.725%). Sales tax will not be applied to orders placed from or shipped outside of Arizona.

Payment Methods

We accept Visa, MasterCard, and American Express, Discover or Diners Club.

Your billing address must match the billing address on your credit card, but your shipping address may differ.

We do not accept checks or money orders.

Do not send cash! Sorry, no C.O.D. deliveries.

Secure Checkout Process

Your order is protected by SSL (Secure Sockets Layer) during checkout. The information you supply is encrypted at high grade 256 bit depth before being sent to our servers. This protects your transaction from unauthorized viewing while being transported across the Internet.

Missing or Damaged Items

If any of your items are missing or damaged when your package arrives, please contact us immediately and we will send you that item or exchange it for you as soon as possible. If your order was shipped via UPS please save the box and all packing material in order to initiate a damage claim with UPS. After a damage inspection is performed by UPS, we will be contacted with the results. Depending on the results, we can file a claim for the repair or replacement cost of the package contents up to the declared value. To initiate the claim go to ups.com or call 1-800-PICK-UPS (742-5877)

Backorders

While we normally maintain a sufficient level of inventory of items in our retail distribution center there are rare occasions when the distribution center is out of stock. If an item you have selected is temporarily out of stock at the time of your order, you will be notified via e-mail and advised of the expected ship date of the backordered item. Your order will be charged for the item upon checkout, but will be shipped without any additional charges. If for any reason you wish to cancel a backordered item, please contact us at 928-635-4010 x 1012, 8:00 a.m. to 4:30 p.m. (MST), Monday through Friday.

View Order History

To view past orders, login to your account by clicking the Login/Register link in the upper left-hand corner of the home page. Once you are logged in, click on the View Order History link on the right-hand side of the page under Account Area.

Edit Account Profile and Change Password

To edit your account profile and/or change your password, login to your account by clicking the Login/Register link in the upper left-hand corner of the home page. Once you are logged in, click on either Edit Profile or Change Password on the left-hand side of the page under Account Maintenance.

Color Accuracy

Due to deficiencies inherent on the World Wide Web, exact shade replication is difficult. Please know that every measure was taken to accurately translate each shade for visitors at our site.